Privacy Policy

Last updated: August 2026

This policy explains what personal data QueuePe ("we") collects when you use the QueuePe app or website, why we collect it, and the choices you have. Using QueuePe means you agree to this policy.

1. Data we collect

• Account data: your WhatsApp phone number, name, and chosen role (Client or Stander).
• KYC data (Standers): Aadhaar number, PAN, bank account + IFSC, and a live selfie, collected for identity verification and payouts. Documents are stored in a private cloud-storage bucket accessible only to our review team.
• Location data: collected only while you are checked in to an active job, to geo-verify that the Stander is genuinely at the venue.
• Payment records: Razorpay order/payment IDs and amounts. We never see or store your card details or UPI PIN — payments run entirely on Razorpay's servers.
• Device/notification tokens: used to deliver booking updates via push notification and WhatsApp.

2. How we use it

We use your data to create and secure your account, verify Standers, match bookings, send turn-near notifications, process refunds if a job is cancelled, prevent fraud, and meet legal/accounting obligations. We do not sell your personal data to anyone.

3. WhatsApp & SMS

Booking confirmations and turn alerts are sent through the official WhatsApp Business Platform using Meta's infrastructure. Message delivery logs (status only) are retained for reliability reporting.

4. Sharing

Data is shared only with: our payment processor (Razorpay) for transactions; our messaging provider (Meta WhatsApp Business API) for notifications; our hosting/database providers (Supabase, Google Cloud, Coolify-hosted infrastructure) under data-processing agreements; and law enforcement where legally compelled.

5. Retention

Account and booking records are kept while your account is active. KYC documents are retained as required by applicable Indian regulations for identity-verification service providers. Location traces attached to a job are retained for dispute resolution for 24 months, then deleted.

6. Your rights

You can request access, correction, or deletion of your data, and can delete your account from within the app. Deletion requests are honoured within 30 days, except records we must retain for legal or financial compliance.

7. Security

Data is encrypted in transit (TLS) and at rest. Access to KYC data is restricted to authorised reviewers, logged in an audit trail. OTP verification uses rate limits and attempt lockouts to protect your number.

8. Contact

Grievance Officer: support@queuepe.in. We respond to privacy requests within 7 working days.